App Store Support

App Store Support

  • Contacting Our App Store Support: To contact our team just email support@milkcrate.tech
  • App Branding & Releases: If you are looking to update your app's branding you will have to contact our support team. The new version should be available within 2-4 weeks based on our release cycle and Apple / Google Play feedback.
  • App Versioning: Our platform releases new versions of the app every 2-4 weeks.
    • Latest App Version:To see the latest version of your app please check the app store for an update.
    • Version on Your Phone: To check which version of the app is on your phone please open up the app>more>settings>scroll to the bottom and there should be a number.
  • App Store Agreements: Occasionally there will be a new agreement your team will have to accept your Apple or Google Play developer account. Agreements can only be signed by the primary account holder.
  • App Store Rejections: If you receive an email from Apple or Google Play about a rejection that is 100% okay. Your app is still live it just means something went wrong with the latest release. Just email our team and we will let you know if we need any assistance from your team.

 

    • Related Articles

    • Basic Support

      Table of Contents Contacting our Customer Support Scheduling a Meeting Receiving Platform Clarity Reporting a Platform Issue Reporting a Platform Idea Contacting our Customer Support Our customer support team is available at support@milkcrate.tech ...

    • 6.2.0 Robust Surveys, User Groups & App Store Information

      June 17, 2020 We are rolling out a major update to our survey system which includes a variety of new question types and the ability to view user responses via the Admin a big shout-out to VetTriage for making this possible. Additionally, we have been ...

    • Design Support

      Wireframes: These are blueprints, a visual guide that represents the skeletal framework of an app. Wireframes are created for the purpose of arranging elements to best accomplish the key user scenarios without any in-depth design work. High-Fidelity ...

    • Data Support

      Requesting a Chart: Email support@milkcrate.tech to request a chart. We should be able to fulfill your request in 4-16 business days. Reports: Our team will create a quarterly report to review the AARRR metrics and key user scenario success.

    • Marketing Support

      Landing Page: Our team can create a landing page for your app that appears on your website. Flyers: Our team can create flyers for you to print and hand out to potential users. Presentations: Our team can create presentations for you to share at ...