Design Intern

Design Intern

Table of Contents

Your Role

Building General UX/UI & Design Knowledge

Building Platform & Role Knowledge 

 

Your Role

As a design intern, your primary objective is to keep the current customers happy within the constraints of the platform. This is done through your customer support duties (the left-hand side). During your customer support duties you are more than welcome to write down your own ideas but make sure that you are not 'working' on those ideas. 

Once you have mastered your customer support duties you will be able to take on platform improvement duties. We build new features and make adjustments to current features based on information gathered from our customers, we need to ensure the UX/UI for those features is spot on. 

 

Customer Support Duties

- Fulfilling inbound customer support tickets

- Attending Customer Support Calls to help draft their Feature/Strategy Commitment Document

- Implementing submitted Feature/Strategy Forms

Platform Improvement Duties

- Testing new versions (click here)

- Building out or altering existing features/products 

 

Building General UX/UI & Design Knowledge

Before you start your internship we suggest learning the basics of building out user interfaces and user experiences. These foundational aspects will be relevant to your customer support duties AND platform improvement duties. 

Courses to Take (Required)

Please take the following courses prior to starting your role at MilkCrate. These courses are on MilkCrate's Udemy account, to log in use email: support@milkcrate.tech pw: MilkCrate4486

Videos to Watch / Articles to Read

I highly recommend watching videos while you wash the dishes, fold your laundry or walk to class. Its an easy way to learn and gain insight from a lot of different individuals in technology and in your particular role. I personally keep short notes and try to apply those notes to my work. 

Books to Read

Iif you have a library card with Philly or any other county you can just download the Libby app and loan out books for free. You don't have to but maybe look up a video

  • The Lean Startup by Eric Ries
  • Hooked, How to Build Habit-Forming Products by Nir Eyal

Practice Designing User Experiences (Required)

Watch this video and then build out the user flow for a web app or mobile app. Please think of an existing app (Facebook, Gmail, Youtube, etc) and redesign a user experience (purchasing something on Facebook marketplace, switching to dark mode, sharing something with a friend) . I encourage you to do this a couple of times but at least one must be completed before you can start on any design projects. It helps to take a look at alternative solutions, my favorite place to look is Mobbin.

Please include...

  • Who is the user?
  • What is the goal of the user?
  • Build it out
    • Task flow: the list of behaviors a user has to take 
    • Wireframe: a low fidelity typically hand-drawn version of the screens you want to design
    • Mockup: a high fidelity version using Sketch, it demonstrates the basic functionalities in a static way

 

Building Platform & Duty Knowledge

Practice Completing a Home Screen Ticket

Your goal is to add a new subscreen to the FPC app that looks like this. So when a user clicks a button on the home screen with your name on it the next screen will pop up and is 100% navigable. Be sure not to delete any other screens by accident. 

1. Read up about Bend, where you will be making the alterations (here)

2. Read over the article on Home Screen Tickets (here)  Create a new screen on Bend and start pasting in the code you will need and save the draft.

3. Design your link block visuals in Sketch read about Sketch here. Upload your visuals to Airtables and pull the URL. 

4. Add your URL into the code and be sure to add a link block to the home screen for FPC 

Practice Completing a New Customer Ticket

We just received a new customer, please generate a new community. 

1. Read over the ticket instructions 

2. Start creating a new customer!

Practice Completing a Bug Ticket

We just received word that the event block is not behaving in the way we intended. 

1. Read up on how it is supposed to work (Read about the event block here)

2. Start performing tests in FPC and come to a logical conclusion

3. Document the bug in Airtables

 

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