Overview

Check Feature Documentation (here)

What are Bugs? Why do they happen? (here)

How do we Prioritize Bugs? (here)

Submit a bug here (here)

Check the Feature’s Documentation

See if it performs that way on purpose

Clear Cache & Refresh

If this is a problem in the Admin….your computer stores cache associated with older versions of the platform clearing your cache may help with slowness, trouble loading, etc.

Refreshing the Admin may solve a handful of issues you are experiencing with the Admin, including slowness, trouble loading, etc. These issues may occur if the platform is being updated, or has been updated, on the backend.

• Chrome

1. 1. Windows/Linux: Hold down Ctrl and click the Reload button. Or, Hold down Ctrl and press F5.
   2. Mac: Hold ⇧ Shift and click the Reload button. Or, hold down ⌘ Cmd and ⇧ Shift key and then press R.

• Firefox

1. 1. Windows/Linux: Hold the Ctrl key and press the F5 key. Or, hold down Ctrl and ⇧ Shift and then press R.
   2. Mac: Hold down the ⇧ Shift and click the Reload button. Or, hold down ⌘ Cmd and ⇧ Shift and then press R.
   3. For Internet Explorer: Hold the Ctrl key and press the F5 key. Or, hold the Ctrl key and click the Refresh button.

What are Bugs & Why Do They Happen?

Bugs are a natural component within the software. A software bug is an error, flaw, or fault in a computer program or system that causes it to produce an incorrect or unexpected result, or to behave in unintended ways. Please refer to the help article section to review the intended functionality of all of our features.

We are actively working to perfect the process of managing bugs that are found in our platform. This means our team has now mandated that all feature improvements and new features will undergo rigorous testing. We recognize the importance of balancing bugs, features, and fulfilling platform enhancements.

How do We Prioritize Bugs?

Non Critical Bug: This is something that was designed in the platform but is not working as it should but doesn’t impact. Management of noncritical bugs is managed during sprint planning.

Critical Bug: Did the app crash? Is a core feature unusable? Does it seem like over 25% of active users are facing this issue? If so, this would be a critical bug and we will typically try to solve the issue and send a new version of all customer apps to Apple App Store and Google Play Store for review as soon as possible.

Platform Enhancement Bugs: Please refer to your Additional Services agreement to review the scope assigned to your additional services. If you believe we have not met our obligations we are happy to review. Once we have agreed that it was in scope we will immediately assign critical bugs to the current sprint and minor alterations to the following sprint.

Submit a Bug HERE