Simple Fixes

There are three main solutions which will be outlined in this article, however, before we head into those we'll briefly go over some of the more simple solutions. They are as follow:

• Log out of the admin, and then log back in.
• Try using a different browser; for instance, if you were using internet explorer—then try using google chrome.
• Try using a different computer.

If none of these solutions work, then please proceed to the following three troubleshooting techniques.

#1 Browsing anonymously

The first possible solution is to enable anonymous browsing on your browser. Enabling anonymous browsing varies from browser to browser, for this example we will be showing you how to do it on Google Chrome.

• • Step 1: locate the settings icon near the top right hand corner of your chrome window.
    
  • Step 2: Clicking on this icon will open up a small window, in this window there is a tab labled, "new incognito window." Click on this tab.
    
  • Step 3: And that's all! When clicked you will be taken to a new incognito tab. From here you can proceed to browse anonymously.

#2 Clear history & cookies

A second solution would be to clear your history and tracking cookies. This will be shown using google chrome our example browser.

• • Step 1: locate the settings icon near the top right hand corner of your chrome window.
    
  • Step 2: Clicking on this icon will open up a small window, in this window there is a tab labled, "settings." Click on this tab.
    
  • Step 3: Once clicked, this tab will open up the settings window. Scroll down on this window until your reach the "Privacy and Security" section. In this section there is a subsection labeled, "Clear browsing data." Click on this subsection.
    
  • Step 4: Once clicked, one more window will be opened. You can use this window to check the specific types of data which you would like to erase. Once you are satisfied with your choices, simply click, "clear data" and you're all set!
    

#3 Delete old extensions that you are not using on your browser

A third possible solution would be to try removing old and unused extensions.  This example depicts the process using google chrome.

• • Step 1: Locate the extensions icon at the top right hand corner of your chrome tab.
    
  • Step 2: Click on the extension icon. This will open a small window; at the bottom of the window there is a tab named, "Manage extensions." Click on this tab.
    
  • Step 3: Clicking on this tab will open a new page which will allow you to access all your currently installed chrome extensions. On this page you can choose which extensions you wish to delete.